1.1. These Terms and Conditions ("Terms") govern the use of the Pin-Up Casino website operated by Carletta N.V. (registration number 142346), licensed by the Curacao Gaming Control Board under license number OGL/2024/580/0570.
1.2. By registering an account, depositing funds, or using any services on the platform, you agree to be bound by these Terms in their entirety.
1.3. Carletta N.V. reserves the right to amend these Terms at any time. Continued use of the platform after changes constitutes acceptance.
2.1. You must be at least 18 years of age to register and use this platform.
2.2. You are responsible for ensuring that online gambling is not prohibited in your jurisdiction. Pin-Up Casino does not provide legal advice regarding the legality of online gambling in your country of residence.
2.3. Only one account per person is permitted. Multiple accounts will be terminated, and associated funds may be forfeited.
3.1. All information provided during registration must be accurate, complete, and up to date. This includes your name, date of birth, email address, and phone number.
3.2. You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility.
3.3. The platform may require identity verification (KYC) at any time, particularly before processing withdrawals. Accepted documents include a valid passport or National ID Card (NID).
4.1. The platform accepts deposits via bKash, Nagad, Rocket, Visa, and Mastercard. The minimum deposit is ৳200 (bKash/Nagad) or ৳500 (Visa/Mastercard).
4.2. Withdrawals are processed within 1-24 hours for mobile financial services (bKash, Nagad) and 1-72 hours for card payments. The minimum withdrawal is ৳1,000.
4.3. Withdrawals must be made to the same payment method used for deposits, where applicable.
4.4. The platform reserves the right to request additional verification before processing withdrawals exceeding certain thresholds.
4.5. No commission is charged by the platform for deposits or withdrawals.
5.1. All bonuses are subject to wagering requirements as specified in each promotion's terms. The standard wagering requirement is x50.
5.2. Bonus funds and real funds are maintained separately. Wagering requirements apply only to the bonus amount.
5.3. Bonuses must be wagered within the specified timeframe (typically 72 hours). Unused bonus funds will be forfeited after expiry.
5.4. The maximum bet while an active bonus is in play is ৳500 or 10% of the bonus amount, whichever is lower.
5.5. Game contributions toward wagering requirements vary: Slots contribute 100%, table games contribute 0-10%, and crash games contribute 0-5%.
5.6. Carletta N.V. reserves the right to void bonuses and associated winnings if abuse or fraudulent activity is detected.
6.1. All games on the platform use certified Random Number Generators (RNG) provided by licensed software providers.
6.2. Select games (Aviator, Aviatrix) use Provably Fair technology, allowing players to independently verify the fairness of each round via blockchain.
6.3. The platform does not influence or manipulate game outcomes.
7.1. The platform is committed to responsible gambling. Tools available to players include deposit limits, session time limits, self-exclusion, and reality checks.
7.2. For more information, refer to our Responsible Gambling page.
8.1. The platform reserves the right to suspend or close accounts that violate these Terms, including but not limited to: multiple accounts, fraudulent activity, bonus abuse, underage gambling, or use from restricted jurisdictions.
8.2. In the event of account closure due to Terms violations, the platform may withhold funds.
9.1. The platform is provided "as is." Carletta N.V. makes no warranties regarding uninterrupted access, error-free operation, or specific outcomes.
9.2. Carletta N.V. is not liable for losses arising from technical failures, internet connectivity issues, or force majeure events.
10.1. These Terms are governed by the laws of Curacao.
10.2. Any disputes shall be resolved through the platform's internal complaints procedure first. If unresolved, disputes may be escalated to the Curacao Gaming Control Board.
For questions regarding these Terms, contact [email protected] or use the 24/7 live chat.
Last updated: March 2026